Privacy Policy Crown Tech

Effective date: October 15, 2025

Crown Tech (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit crowntech (our website), interact with our services, place orders, request samples, or contact us. It also describes the rights you may have under applicable laws and how to exercise them.

Information We Collect

A. Information you provide directly

• Contact details: name, company, job title, email, phone, postal address.
  
  
• Business details: company registration, VAT/tax info, purchase orders, billing details.
  
  
• Account & order info: order history, product preferences, shipping addresses.
  
  
• Communications: enquiries, support requests, quotes, sample requests, marketing preferences.
  
  
• Payment information: where processed via third parties (we do not store full card numbers on our servers; see Section 6).
  
  

B. Technical & usage information

• IP address, browser type, device type, operating system, pages visited, referring/exit pages, clickstream and other analytics (collected automatically).
  
  
• Cookies, similar tracking technologies and analytics identifiers.
  
  

C. Third-party information

• Information we receive from business partners, logistics providers, payment processors, and public sources to verify identity or complete transactions.
  
  

How We Use Personal Information

We use personal information to:

• Provide, process, and fulfill orders and service requests.
  
  
• Manage accounts, invoices, deliveries, and returns.
  
  
• Communicate about your order, support requests, product updates, and legal notices.
  
  
• Respond to enquiries and provide quotes or samples.
  
  
• Improve our website, services and product offerings using aggregated analytics.
  
  
• Send marketing communications where you have consented or where permitted by law (you may opt-out at any time).
  
  
• Comply with legal, tax, and accounting obligations and prevent fraud.
  
  

Legal bases (where applicable): contract performance, legitimate interest (operation, security, marketing), and consent (for marketing and certain tracking).

Sharing & Disclosure of Information

We may share personal information with:

• Service providers: payment processors, shipping and logistics partners, IT and analytics providers, email and CRM platforms.
  
  
• Business partners: distributors, agents, or resellers when necessary to fulfill orders or provide services you requested.
  
  
• Professional advisors: auditors, legal counsel, and accountants for compliance and business operations.
  
  
• Legal & safety purposes: when required by law, to protect our rights, or to respond to lawful requests.
  
  
• Business transfers: in connection with a merger, sale, or reorganization — we will notify affected parties as required by law.
  
  

We require third parties to protect your data and use it only for permitted purposes.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate the website, analyze usage, and support marketing. You can manage cookie preferences via your browser settings or our cookie banner (where available). Disabling certain cookies may limit site functionality.

Common categories used:

• Strictly necessary cookies (required for site operation).
  
  
• Performance & analytics cookies (usage and performance).
  
  
• Functional cookies (preferences).
  
  
• Advertising/marketing cookies (behavioural advertising; subject to consent).
  
  

Payments & Financial Data

Payments are processed through third-party payment processors. We may collect billing information (billing name and address) necessary to complete transactions, but we do not store full card numbers on our servers. Please review the payment processor’s privacy policy for details.

Data Retention

We retain personal data only as long as necessary for the purposes described (contract performance, legal obligations, legitimate business purposes). Typical retention periods:

• Order, invoice and tax records: up to 7 years (to meet accounting and legal requirements).
  
  
• Marketing consents and preferences: until you withdraw consent.
  
  
• Support request records: up to 3 years unless longer retention is required.
  
  
• Analytics and logs: retained in aggregated or pseudonymized form; raw logs retained typically 6–24 months depending on purpose.
  
  

Security

We implement reasonable administrative, technical and physical safeguards to protect personal information. No system is completely secure; if there is a data incident affecting your personal information, we will take appropriate steps and notify you and authorities as required by law.

International Transfers

Crown Tech operates from Pakistan and may transfer personal data to service providers or affiliates in other countries. Where transfers occur, we apply appropriate safeguards (standard contractual clauses or equivalent) to protect your data in accordance with applicable law.

Your Rights (summary)

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
  
  
• Correct inaccurate or incomplete data.
  
  
• Request deletion or restriction of processing.
  
  
• Object to processing based on legitimate interests or direct marketing.
  
  
• Receive a copy of your data in a portable format (data portability).
  
  
• Withdraw consent where processing is based on consent.
  
  
• For California residents: request information about categories of personal information collected, shared, and request deletion or opt-out of sale (if applicable).
  To exercise rights, email privacy@crowntech.com. We will verify identity before processing sensitive requests and respond within the timeframes required by law.
  
  

Children

Our site and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us and we will delete it.

Marketing Communications & Opt-Out

If you no longer wish to receive marketing emails from us, you may unsubscribe via the link in any marketing email or contact privacy@crowntech.com. Even if you opt out, we may still send transactional or service messages related to orders or legal obligations.

Third-Party Links & Services

Our site may contain links to third-party websites or services. This policy does not apply to those sites. We encourage you to review third-party privacy notices before providing personal information.

Changes to this Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. The “Effective date” at the top will be updated when we make significant changes. We encourage you to review this page periodically.